Customer support is entering its biggest transformation since the rise of the internet. By 2030, AI is expected to automate up to 80% of routine customer service tasks, according to Gartner. Companies aren’t waiting to see what happens, they’re already using AI to slash response times, boost satisfaction scores, and save millions annually. And here’sContinue reading “Transforming Customer Support with AI”
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Azure App Service Authentication: Security Challenges
By Chris Corder | Senior Technical Advisor, Microsoft Azure#Azure #AppService #Authentication #CloudSecurity In today’s cloud-first world, securing user sessions isn’t just important, it’s essential. Azure App Service makes authentication easier than ever with its built-in Authentication and Authorization feature, commonly known as Easy Auth. It enables developers to integrate identity providers like Azure AD, Google,Continue reading “Azure App Service Authentication: Security Challenges”
Advanced .NET Analysis: SOSEX Extension Guide
SOSEX Extension Reference for Azure PaaS Engineers Advanced .NET Heap & Lock Diagnostics “Debugging is like archaeology — except the artifacts are in memory, the civilization is your app, and the ancient curse is a memory leak.” Welcome to your friendly neighborhood SOSEX guide — your one-stop shop for peeking under the hood of Azure AppContinue reading “Advanced .NET Analysis: SOSEX Extension Guide”
Analyzing Memory Dumps for Azure Network Issues
Advanced Memory Dump Analysis for Networking Issues in Azure App Services Let’s face it, networking issues in Azure PaaS are like ghosts in the machine: invisible, unpredictable, and always showing up at 2 AM. Whether it’s a vanishing SQL connection, a DNS lookup that takes forever, or an HttpClient call that decides to vacation inContinue reading “Analyzing Memory Dumps for Azure Network Issues”
Understanding Hot Stack Debugging in VS2022
Hot Stack Debugging with VS2022 🔥 What Is a “Hot Stack”? A hot stack (or hot path) is a sequence of function calls consuming the most CPU during a profiling session. These are identified in Visual Studio using flame icons 🔥 in the Call Tree view. This stack represents the most frequently sampled code pathContinue reading “Understanding Hot Stack Debugging in VS2022”
The Three Traits of Creative Thinking: Curiosity, Ignorance, Resiliency
Let’s get one thing straight: creativity isn’t some mystical power you’re born with. It’s not just for artists, musicians, or “creative types.” It’s for anyone who wants to think differently, solve problems, or make something new. And despite what you might’ve heard, creativity doesn’t start with talent or inspiration. It starts with mindset. In myContinue reading “The Three Traits of Creative Thinking: Curiosity, Ignorance, Resiliency”
Troubleshoot Java Applications: Master Thread Dumps with ThreadLogic
Diagnosing performance issues in Java applications often starts with analyzing thread dumps — a notoriously complex and tedious task. ThreadLogic, an open-source tool originally developed by Oracle (formerly part of BEA’s diagnostic toolkit for WebLogic), simplifies this process by offering visual insights and automated detection of threading problems. This guide walks through using ThreadLogic toContinue reading “Troubleshoot Java Applications: Master Thread Dumps with ThreadLogic”
Why Is WebSocketMonitoringModule Throwing 500 Errors When WebSockets Are Disabled?
If you’ve ever poked around the diagnostics blade in Azure App Service and spotted a bunch of 500 errors blamed on something called WebSocketMonitoringModule, you’re probably thinking: “Wait… what? I didn’t even turn on WebSockets!” And you’d be right. You scroll back through your app settings, double-check the config (yep, WebSockets: Off), and yet thereContinue reading “Why Is WebSocketMonitoringModule Throwing 500 Errors When WebSockets Are Disabled?”
Understanding Azure App Service Platform Upgrades
Keeping Your Applications Reliable and Secure Ensuring the continuous reliability and security of your applications is our top priority. Azure App Service maintains its Service Level Agreement (SLA) even during platform updates. These updates provide the latest security patches, performance enhancements, and new features to keep your applications running optimally. While we strive to completeContinue reading “Understanding Azure App Service Platform Upgrades”
Performance Considerations Between Lua Scripts and Basic Commands in Redis for Cloud Applications
Choosing Between Lua Scripts and Basic Commands in Redis for Cloud Applications When using Redis—whether on Azure or elsewhere—the decision between Lua scripts and basic commands (such as StringSet) can significantly impact both performance and maintainability. Redis is widely used in cloud environments for caching, session management, and real-time analytics due to its high-speed in-memoryContinue reading “Performance Considerations Between Lua Scripts and Basic Commands in Redis for Cloud Applications”
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