The Three Traits of Creative Thinking: Curiosity, Ignorance, Resiliency

Let’s get one thing straight: creativity isn’t some mystical power you’re born with. It’s not just for artists, musicians, or “creative types.” It’s for anyone who wants to think differently, solve problems, or make something new. And despite what you might’ve heard, creativity doesn’t start with talent or inspiration. It starts with mindset. In myContinue reading “The Three Traits of Creative Thinking: Curiosity, Ignorance, Resiliency”

Crisis Management in Tech Support: An ER Doctor’s Approach

Thinking Like an ER Doctor: A Game-Changer for Technical Support Professionals We’ve all seen those dramatic medical dramas where ER doctors and nurses save lives in a blur of activity—barking orders, making snap decisions, and heroically stabilizing patients just before the next commercial break. Somewhere in the middle of one of those breaks—probably while aContinue reading “Crisis Management in Tech Support: An ER Doctor’s Approach”