Thinking Like an ER Doctor: A Game-Changer for Technical Support Professionals We’ve all seen those dramatic medical dramas where ER doctors and nurses save lives in a blur of activity—barking orders, making snap decisions, and heroically stabilizing patients just before the next commercial break. Somewhere in the middle of one of those breaks—probably while aContinue reading “Crisis Management in Tech Support: An ER Doctor’s Approach”
Tag Archives: problem-solving
Diagnostic Process: In-Depth Analysis and Collaborative Problem-Solving
When initiating a troubleshooting session with a customer, I aim to gather comprehensive information through a series of nine essential questions. These questions, designed to elicit detailed responses, form the backbone of an effective diagnostic process. The Key Questions: These open-ended questions may not always yield immediate answers. However, they guide the data-gathering process, helpingContinue reading “Diagnostic Process: In-Depth Analysis and Collaborative Problem-Solving”
Azure Advice 