Effective Memory Dump Capture in Azure: Portal vs. Procdump

Why Capturing Memory Dumps in Azure App Service Is Best Done Through the Portal (Not procdump) When an application slows down, crashes unexpectedly, or consumes more resources than it should, capturing a memory dump is one of the fastest ways to diagnose the root cause. Memory dumps allow engineers to inspect what’s happening inside theContinue reading “Effective Memory Dump Capture in Azure: Portal vs. Procdump”

AI Is Making Everyone Creative, And That’s About to Change Everything

What happens when billions of people finally get to contribute their visions to the world? For as long as we’ve told stories, made art, and composed music, creativity has felt like a privilege. Some people had it. Most didn’t. If you couldn’t draw, write, or play an instrument, your ideas stayed stuck in your head.Continue reading “AI Is Making Everyone Creative, And That’s About to Change Everything”

Transforming Customer Support with AI

Customer support is entering its biggest transformation since the rise of the internet. By 2030, AI is expected to automate up to 80% of routine customer service tasks, according to Gartner. Companies aren’t waiting to see what happens, they’re already using AI to slash response times, boost satisfaction scores, and save millions annually. And here’sContinue reading “Transforming Customer Support with AI”

Azure App Service Authentication: Security Challenges

By Chris Corder | Senior Technical Advisor, Microsoft Azure#Azure #AppService #Authentication #CloudSecurity In today’s cloud-first world, securing user sessions isn’t just important, it’s essential. Azure App Service makes authentication easier than ever with its built-in Authentication and Authorization feature, commonly known as Easy Auth. It enables developers to integrate identity providers like Azure AD, Google,Continue reading “Azure App Service Authentication: Security Challenges”

Why Is WebSocketMonitoringModule Throwing 500 Errors When WebSockets Are Disabled?

If you’ve ever poked around the diagnostics blade in Azure App Service and spotted a bunch of 500 errors blamed on something called WebSocketMonitoringModule, you’re probably thinking: “Wait… what? I didn’t even turn on WebSockets!” And you’d be right. You scroll back through your app settings, double-check the config (yep, WebSockets: Off), and yet thereContinue reading “Why Is WebSocketMonitoringModule Throwing 500 Errors When WebSockets Are Disabled?”

Understanding Azure App Service Platform Upgrades

Keeping Your Applications Reliable and Secure Ensuring the continuous reliability and security of your applications is our top priority. Azure App Service maintains its Service Level Agreement (SLA) even during platform updates. These updates provide the latest security patches, performance enhancements, and new features to keep your applications running optimally. While we strive to completeContinue reading “Understanding Azure App Service Platform Upgrades”

Performance Considerations Between Lua Scripts and Basic Commands in Redis for Cloud Applications

Choosing Between Lua Scripts and Basic Commands in Redis for Cloud Applications When using Redis—whether on Azure or elsewhere—the decision between Lua scripts and basic commands (such as StringSet) can significantly impact both performance and maintainability. Redis is widely used in cloud environments for caching, session management, and real-time analytics due to its high-speed in-memoryContinue reading “Performance Considerations Between Lua Scripts and Basic Commands in Redis for Cloud Applications”

Understanding ARR Affinity for Stateful Applications

=============================================== Overview:Application Request Routing (ARR) Affinity is often discouraged in cloud-native architectures due to concerns about scalability, resiliency, and performance. However, there are specific scenarios where enabling ARR Affinity in Azure Web Apps can be beneficial and even necessary to maintain application functionality and improve the user experience. This article outlines the advantages of ARRContinue reading “Understanding ARR Affinity for Stateful Applications”

Mastering Technical Troubleshooting: A Step-by-Step Guide

Troubleshooting technical issues is an art as much as it is a science. Whether you’re diagnosing software failures, network disruptions, or performance bottlenecks, the ability to ask the right questions and gather meaningful data is critical to resolving problems efficiently. In this blog, I’ll share a structured approach to troubleshooting, including nine key questions thatContinue reading “Mastering Technical Troubleshooting: A Step-by-Step Guide”

Crisis Management in Tech Support: An ER Doctor’s Approach

Thinking Like an ER Doctor: A Game-Changer for Technical Support Professionals We’ve all seen those dramatic medical dramas where ER doctors and nurses save lives in a blur of activity—barking orders, making snap decisions, and heroically stabilizing patients just before the next commercial break. Somewhere in the middle of one of those breaks—probably while aContinue reading “Crisis Management in Tech Support: An ER Doctor’s Approach”